Payments & Ordering

Check out our payment & ordering FAQs below to answer some of your possible questions. 

Giving you more options to pay we currently make use of 3 secure payment options:

  • Payfast – enables you to pay via Instant EFT, credit/debit cards Apple Pay & Samsung Pay. 
  • Snapscan – pay via the snapscan app or with your credit/debit card.
  • EFT – transfer directly into our bank account 

Having trouble with any of the options above? Simply contact our sales team and we will be happy to assist. 

Payfast is synonymous with being safe and secure and boasts a PCI DSS Level 1 certification

Yes! SnapScan is safe to use on multiple levels. The app requires a PIN to be entered before any transaction can be completed. This prevents anyone who has your phone from making transactions, as your PIN should be known only to you. If you have a FaceID or a fingerprint-enabled device, you can even use this instead of your PIN.

SnapScan securely encrypts your card details. These details are never shared with merchants, nor are they stored anywhere on our systems, so no one will ever be able to get your card details from SnapScan. Your card details are encrypted and only used in combination with your PIN, fingerprint, or FaceID when a transaction is made.

Unfortunately not. All orders need to be placed via our online webstore and paid using one of our available payment methods in advance before your order will be processed. 

  • Browse to the product you would like to order by either accessing the ‘product category’ drop down menus located on the main menu bar or by searching for your required items by using the Search bar on the top of the website.
  • Ensure that the correct colour, size and quantity for the product are specified.
  • Click the ‘Add to Cart’ button.
  • Repeat the above process until all the required purchase items are added to the online shopping cart.
  • Proceed to the ‘Check Out’ section of the online ordering system.
  • New customers: Fill in your registration details, provide a physical address, specify a delivery option of your choice and choose your preferred payment method.
  • Existing customers: Log in with your valid email address and password. Ensure that the delivery address specified is still valid. Specify a delivery option of your choice. Choose your preferred payment method.
  • If making an EFT payment, please email through your proof of payment to the email provided on your invoice. We are automatically notified of payfast and card payments. 
  • EFT payments have to reflect in our bank account before goods will be ordered or dispatched.
  • A tracking number corresponding to your specified delivery option will be emailed through to you for reference and tracking purposes once your order has been dispatched.

If you are having any trouble ordering please contact our sales team for assistance. 

Couldn’t find your answer?

We’re here to help. If you couldn’t find the information you were looking for from the drop down menu above, please reach out to us directly. Our team is eager to assist you. 

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