Returns Policy 

• Any goods purchased must be returned within 10 working days from receipt of goods
• To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached.
• No products are to be returned to our warehouse without prior arrangements.
• All returns must be confirmed by us prior to you returning them.
• A Returns Authorization Code must be obtained from us before returning your item(s) Please contact us for this.
• Products being returned or cancelled are subject to a minimum of 15% handling fee of the original price of goods (excluding shipping) and a maximum of 50%. All shipping costs are to be covered by the customer unless in the event of faulty goods. If returning a product for an alternative with a different price we will ask you to make a new order, the returned order will processed & refunded separately (less the handling fee). We regret that we must charge all non-faulty goods returned 15-50% handling fee (dependent on product group) (made to order goods subject to above returns restocking fees), we are charged this by our suppliers also and do not make a profit on these. Faulty goods can be returned for repair and if unsuccessful a replacement and if still unfit a full refund.
• Made to order goods are subject to up to 50% cancellation fee, if products have been fully manufactured and are beyond cancellation we reserve the right to charge 100% of the cost and will continue to complete delivery of the order.
• Custom-built goods such as chain hoists or products built to order may be subject to a return/restocking fee up to 100%. (see above custom-made returns)
• Spare parts are subject to 50% return/restocking fee.
• Regrettably, we are not able to exchange or return any made-to-order lifting slings if incorrectly ordered by the customer, if we supply the incorrect slings we are always happy to replace them.
• We regret that we are unable to accept returned goods in a ‘used’ condition, additionally, none of the goods to be returned should have been removed from their original packaging, they must be in their delivered state, unused and unmarked.
• When returning goods that we believe have been ‘used’ it is the decision of management to assess the condition of the goods and consult the manufacturers in order to achieve a decision, further details of this process can be requested by contacting our team.

We reserve the right to refuse any returns based on the factors mention above.