Shipping & Delivery

We’re always on the move and ready to get your order to you!
Check out our shipping FAQs below to answer some of your possible shipping questions. 

SHIPPING COSTS

Shipping costs are automatically calculated at checkout based on the delivery location, package dimensions, and the total weight of your order.

Our standard shipping options, including but not limited to courier and driver deliveries, carry a flat-rate shipping fee as displayed at checkout for orders with an actual total weight of up to 5kg or a volumetric weight of up to 20kg.

Orders exceeding these limits may require a custom freight quotation. In such cases, a shipping quote will be obtained from our preferred courier provider and forwarded to you via email. Any additional shipping charges will be payable prior to dispatch, less any shipping fees already paid during checkout.

If the quoted shipping cost exceeds your budget, please contact us. We will do our best to work with you to find a suitable and cost-effective delivery solution.

We continuously work with our logistics and courier partners to improve delivery services and reduce shipping costs wherever possible.

SPECIAL FREIGHT REQUIREMENTS 

Certain products may require specialised freight arrangements due to their size, weight, dimensions, or handling requirements. This includes, but is not limited to:

  • Bulk orders
  • Heavy warehouse equipment
  • Hoists and chain blocks
  • Palletised items
  • Large or oversized products
  • Orders containing multiple heavy items
  • Long-length products requiring specialised transport

Additional freight charges may apply to these items and will be communicated to you before dispatch.

DELIVERY TIMEFRAMES

Delivery times may vary depending on product availability, order size, courier schedules, and delivery destination. While we aim to meet all estimated delivery timeframes, these are provided as estimates only and are not guaranteed.

DELIVER ADDRESS 

Deliveries will be made to the shipping address provided during checkout.

It is the customer’s responsibility to ensure that all delivery information supplied is accurate and complete. LEO Lifting cannot be held responsible for delays, additional charges, or failed deliveries resulting from incorrect or incomplete delivery information.

Ownership, risk, and responsibility for the goods pass to the customer once the order has been dispatched from our premises.

ORDER TRACKING

Where available, tracking information will be provided once your order has been dispatched.

DELIVERY RESTRICTIONS 

Certain remote, rural, or outlying areas may incur additional delivery charges or extended delivery timeframes. Customers will be advised of any such requirements before shipment.

DELIVERY ACCEPTANCE & DAMAGES 

Please inspect all goods upon delivery.

Any shortages, damages, defects, or discrepancies must be reported to LEO Lifting in writing within 48 hours of receipt of the goods. Failure to notify us within this period may affect our ability to investigate and process claims with the courier or freight provider.

CONTACT US

If you have any questions regarding shipping, freight charges, delivery arrangements, or special transport requirements, please contact our team. We are always happy to assist.

Nationwide delivery available throughout South Africa.

Our current dispatch lead time is 3 – 4 business days provided your items are in stock. Items that come from certain suppliers that are not kept in stock can carry a longer manufacture lead time but this will be mentioned in the product description and communicated to you if an item you have ordered is out stock. 

Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence we will contact you via email and provide a revised shipping schedule.

Please note that outlaying (rural/farm/mine) deliveries may take longer to deliver but we will be in contact with your tracking number. 

Yes, we will hand deliver any orders within a 50km radius from our warehouse in vanderbijlpark. 

Local deliveries within a 50km radius from our warehouse are usually delivered by our dedicated delivery driver and for any orders traveling further than the 50km radius we make use of door to door courier services. 

Yes, you can either send your driver, dedicated courier or collect yourself, right from our warehouse in vanderbijlpark. 
Please await your order pick up confirmation email before booking any collections. 
Need a rush order? Simply get in touch with us to see how we can assist.  

Our current shipping options which includes but is not limited to courier and driver deliveries carry a standard flat rate of R 500 for orders with an actual total weight of 5kg or a volumetric weight of 20kg. Anything over this weight, a courier quote will be obtained from our chosen courier service and will be included in your follow up email for payment less the courier fee that has already been paid. 

If the amount is out of budget please contact us so that we can find a workable solution for you. We are working closely with our courier service provider to better our shipping fees in future.  

Deliveries will be made to the address as provided by you at checkout. Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.

Approximate item weights can usually be viewed on our website (in some instances this is not possible) to enable you to perform your own unloading/loading risk assessment prior to delivery. Re-delivery charges and missed deliveries due to customer error (e.g. no answer at address) are subject to payment by the customer and will not be covered by LEO Lifting or our couriers

Couldn’t find your answer?

We’re here to help. If you couldn’t find the information you were looking for from the drop down menu above, please reach out to us directly. Our team is eager to assist you. 

Contact us